FREE SHIPPING ON ORDERS OVER $50
Search

Frequently Asked Questions

General

We are located in Burnaby, British Columbia, Canada.

We do not currently operate a retail storefront and therefore do not have local pick up option. All order will be shipped.

We accept Visa/Visa debit, MasterCard, American Express, Visa Checkout, Interac Online, and PayPal.

Our online store currently only accepts Canadian orders and therefore all pricing is listed in Canadian Dollars.

You will be charged tax based on the shipping destination province or territory of the order. We charge PST in British Columbia and GST/HST where applicable.

Shipping

No, unfortunately we currently ship within Canada.

We offer free shpiping for orders over $50. Orders below $50 are subjected to $5.95 shipping fee.

We process most orders within 1-3 business days. Shipping standard within Canada varies from within 6 business days to major urban areas to 13 business days to remote areas.

We accpet PO Box address for the majority of the products. However, blinds exceeding 72" width could not be shipped to PO Box since it exceeds Canada Post's allowable parcel sizing.

We ship by Canada Post, UPS and Fedex depending on the order and destination.

As soon as your order has shipped, we'll notify you by email providing you with the tracking information for your package. The tracking number is usually updated with the courier within 24 hours.

Returns

We accept returns of unopened products up to 30 days from the time the items are received. Opened or used products, or any items marked as non-refundable on the product page are not within our return guidelines.


If you would like to make a return request, please email support@setadirect.com